Security

Welcome to our Security page!

At RAFTELSHOP, we take our users' security very seriously. This page provides you with practical tips to protect your account and data, as well as information about our security practices.

1. Your Account Security

1.1 Create a Strong Password

A secure password is your first line of defense :

1.2 Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security by requiring a temporary code in addition to your password.

Enable 2FA (Coming Soon)

1.3 Automatic Logout

• Always log out after using a shared computer
• Our system automatically logs you out after 24 hours of inactivity
• Never check "Remember me" on a public device

2. Recognize and Avoid Fraud

2.1 Phishing

Phishing is an attempt to make you believe that an email or SMS comes from RAFTELSHOP to steal your credentials.

2.2 Verify Email Authenticity

2.3 What to Do in Case of Doubt?

1. Do not click on any link in the suspicious email
2. Go directly to https://raftelshop.com by typing the URL
3. Log in and check your notifications
4. Report the email to [email protected]

3. Payment Security

3.1 Transaction Encryption

All financial transactions on RAFTELSHOP are encrypted with SSL/TLS protocol (green lock in the address bar). Your banking information is secured according to PCI-DSS standards.

3.2 We Do Not Store Your Cards

RAFTELSHOP NEVER stores your complete banking information. All card payments go through certified providers (EDAHABIA, CIB) who handle sensitive data.

3.3 Verify Transactions

• Regularly check your order history
• Check your bank statements monthly
• Immediately report any suspicious transaction

4. Data Security

4.1 What We Do

• Encryption : All sensitive data is encrypted (passwords, banking information)
• Backups : Daily encrypted backups stored safely
• 24/7 Monitoring : Real-time monitoring of intrusion attempts
• Updates : Security patches applied immediately
• Tests : Regular security audits by independent experts

4.2 What You Must Do

• Keep your device up to date (operating system, browser)
• Use an up-to-date antivirus
• Avoid public Wi-Fi for payments
• Never share your credentials

5. Report Fraud or Vulnerability

5.1 Fraud Report

If you are a victim or witness of fraud on RAFTELSHOP :

Report Fraud

Processing time : Any fraud is treated as a priority within 2 business hours.

5.2 Responsible Disclosure Program

Have you discovered a security flaw on RAFTELSHOP? We thank you for reporting it responsibly.

5.3 What We Expect from You

• Do not exploit the vulnerability beyond what is necessary for demonstration
• Do not access, modify or delete other users' data
• Do not publicly disclose the flaw before it is fixed
• Give us a reasonable time (90 days) to fix

5.4 Our Commitment

• Response within 48 hours maximum
• Priority fix for critical flaws
• Public recognition (if you wish)
• Financial reward for major vulnerabilities (coming soon)

6. Practical Security Tips

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• Priority Email : [email protected]
• Urgent Phone : +213 (0) 781 461 370
• Fraud Form : click here
• General Support : click here

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• Secure Payment Guide : click here
• Privacy Policy : click here
• Terms of Use : click here
• Help Center : click here

Official RAFTELSHOP Security Page
Version 2.0 - May 2026