Privacy Policy - RAFTELSHOP

1. Introduction

RAFTELSHOP places great importance on the protection of your personal data. This privacy policy explains how we collect, use, share and protect your personal information in accordance with Algerian regulations and GDPR principles.

Data controller: RAFTELSHOP

Contact: [email protected]

Phone: 0 781 461 370

Address: Maraval, Oran, Algeria

2. Data collected

2.1 Data you provide to us

Registration: Name, first name, email, phone, address
Vendors: Business name, SIRET/NIF, bank details
Orders: Delivery address, payment information
Communication: Messages, reviews, comments

2.2 Automatically collected data

Navigation: IP address, browser type, pages visited
Cookies: Session identifiers, user preferences
Logs: Connection timestamps, actions performed

Data type	Purpose	Retention period
User account	Account management	Until account deletion
Orders	Processing and tracking	10 years (legal obligations)
Analytics cookies	Site improvement	13 months
Connection logs	Security	12 months

3. Use of data

Your personal data is used for:

✅ Create and manage your account
✅ Process your orders and payments
✅ Provide customer service and technical support
✅ Send transactional notifications (order confirmation, delivery status)
✅ Improve our services and personalize your experience
✅ Prevent fraud and ensure site security
✅ Comply with our legal obligations

⚠️ Marketing communication: We will only send you marketing emails with your explicit consent. You can unsubscribe at any time.

4. Data sharing

4.1 With vendors

When placing an order, your information (name, delivery address, email) is shared with the relevant vendor for order fulfillment.

4.2 With service providers

Payment: Cash on delivery EDDAHABIA CIB all payments go through SATIM monaitique Epay algerie gateway Raftelshop does not record any transaction information.
Delivery: Exclusive agreement with YALIDINE
Hosting: Secure servers
Emails: Email sending service

4.3 With authorities

We may disclose your data if required by law or to protect our legal rights.

✅ We NEVER sell your personal data to third parties.

5. Data security

We implement technical and organizational security measures to protect your data:

🔒 SSL/TLS encryption (HTTPS)
🔒 Secure password storage (bcrypt hashing)
🔒 Firewall and anti-intrusion protection
🔒 Daily automatic backups
🔒 Restricted data access (least privilege principle)
🔒 Regular security audits

6. Your rights

In accordance with regulations, you have the following rights:

Right of access: Obtain a copy of your data
Right of rectification: Correct your inaccurate data
Right to erasure: Delete your data (under conditions)
Right to limitation: Limit the processing of your data
Right to portability: Receive your data in a structured format
Right of opposition: Object to the processing of your data
Right to withdraw your consent: Cancel your consent at any time

To exercise your rights:

📧 Email: [email protected]

📞 Phone: 0 781 461 370

We will respond to your request within 30 days.

7. Cookies

The site uses cookies to improve your experience. You can manage your preferences via our cookies page.

Types of cookies used:

Essential: Necessary for site operation (cart, login)
Analytics: Traffic statistics (with your consent)
Functional: User preferences (language, currency)

8. Data transfers

Your data is hosted in Algeria. In case of international transfer (payment providers, cloud services), we ensure appropriate safeguards (standard contractual clauses, certifications).

9. Minors

RAFTELSHOP does not knowingly collect personal data from minors under 16 without parental consent. If you believe we have collected data from a minor, contact us immediately.

10. Changes to this policy

We may update this privacy policy. Changes will be published on this page with a new update date. We encourage you to check this page regularly.

11. Contact

For any questions regarding the protection of your personal data:

Data Protection Officer: RAFTELSHOP

Email: [email protected]