What is a cookie?
A cookie is a small text file placed on your computer, tablet or smartphone when you visit a website. Cookies allow the site to remember your actions and preferences to improve your browsing experience.
1. Cookies Used on RAFTELSHOP
We use different types of cookies depending on their purpose:
1.1 Essential Cookies (Strictly Necessary)
These cookies are essential for the website to function. They allow you to navigate and use basic features like your cart, account, or secure payment.
| Cookie Name | Purpose | Duration |
|---|---|---|
PHPSESSID |
Managing your browsing session | Session (expires when browser closes) |
raftel_user_id |
Remembering your login | 30 days |
raftel_cart |
Saving your cart | 14 days |
raftel_lang |
Remembering your language (FR, AR, EN...) | 1 year |
cookie_consent |
Recording your cookie preferences | 13 months |
These cookies cannot be disabled as they are necessary for the website to function.
1.2 Functional Cookies
These cookies improve your experience by remembering your preferences (product sorting, grid/list display, etc.).
| Cookie Name | Purpose | Duration |
|---|---|---|
raftel_wishlist |
Remembering your wishlist | 90 days |
raftel_view_mode |
Display preference (grid/list) | 1 year |
raftel_sort_pref |
Sort preference (price, popularity...) | 30 days |
1.3 Analytics Cookies (Statistics)
These cookies allow us to understand how visitors use the site (most visited pages, time spent, etc.) to improve our service. Collected data is anonymized.
| Service | Purpose | Duration |
|---|---|---|
| Google Analytics | Audience analysis and user behavior | 13 months |
| Hotjar | Heatmaps and session recordings (anonymous) | 12 months |
1.4 Marketing Cookies (Advertising)
These cookies allow us to show you relevant advertisements on RAFTELSHOP and on other sites. They also measure the effectiveness of our advertising campaigns.
| Service | Purpose | Duration |
|---|---|---|
| Facebook Pixel | Targeted ads on Facebook/Instagram | 90 days |
| Google Ads | Retargeting and conversion tracking | 90 days |
2. Managing Your Preferences
2.1 Accept or Refuse Cookies
On your first visit, a banner asks for your consent for non-essential cookies. You can:
- Accept all: All cookies will be activated
- Refuse all: Only essential cookies will be activated
- Customize: Choose the types of cookies you accept
2.2 Modify Your Preferences
You can modify your choices at any time by clicking the button below:
2.3 Browser Settings
You can also manage cookies directly in your browser. Here are the help links for the main browsers:
- Google Chrome : support.google.com/chrome
- Mozilla Firefox : support.mozilla.org
- Safari : support.apple.com
- Microsoft Edge : support.microsoft.com
3. Third-Party Cookies
Some cookies are placed by third-party services (Google, Facebook, etc.) when you interact with their content embedded on our site (share buttons, YouTube videos, etc.).
We do not control these cookies. For more information, consult these services' privacy policies:
- Google : policies.google.com/privacy
- Facebook : facebook.com/privacy
- YouTube : youtube.com/privacy
4. Retention Period
The retention period of cookies varies according to their type:
- Session cookies: Deleted when browser closes
- Persistent cookies: Retained between 30 days and 13 months maximum
In accordance with regulations, no cookie (except essential cookies) is retained for more than 13 months. Your consent will be requested again beyond this period.
5. Opt-Out (Targeted Deactivation)
If you want to specifically disable advertising tracking without blocking all cookies, you can use these tools:
- Your Online Choices : youronlinechoices.com
- Network Advertising Initiative : optout.networkadvertising.org
- Google Ads Settings : adssettings.google.com
6. Cookies and Personal Data
Some cookies may collect personal data (IP address, unique identifier). This data is processed in accordance with our Privacy Policy - RAFTELSHOP.
Essential and functional cookies are necessary for contract execution (order placement). Analytics and marketing cookies require your explicit consent.
7. Contact
For any questions about our use of cookies:
We are committed to being completely transparent about our use of cookies. This page is regularly updated to reflect our current practices.
Official RAFTELSHOP Cookie Policy
Version 1.0 - November 2025 - Mise à jour : 28/10/2026